faq
HOW DO I PLACE AN ORDER?
For Bat Shaving Services ONLY. Please click here to fill out release form and if you wish to pay with credit/debit card or Paypal, click the "add to cart" button at the bottom of the page, select which bat you would like to send in and select "add to cart". Please verify products in cart and proceed to checkout. If paying with check, please send check along with bat. If purchasing a bat, please find bat you would like, choose "STOCK" and the desired weight. If ordering a bat with shaving, please select "SHAVED/ROLLED/POLY" and the final weight you would like. If you would like a weight that isn't listed, please select "SHAVED/ROLLED/POLY -CUSTOM WEIGHT"and enter what final weight in the release form. If there is a bat not listed on our website, please contact us for more information. For any questions or immediate service, please call (747) 900 - BATS.
WHAT DO I DO AFTER PURCHASE?
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After purchasing an item where your personal bat is to be sent in, please attach a note to the handle of your bat with your name, shipping address, phone number (we will send videos via text to this number), and the final weight you would like the bat to weigh if having your bat shaved or endcap replaced. Please then ship your bat to
SHB
P.O. Box
Madison, GA 30650
TURN AROUND TIME
Our current turnaround times are 4-5 weeks. Due to Covid-19, our products and materials are taking longer than expected from the manufacturer. For the quickest turn around time, please see our 24 Hour Turnaround service. Each service is provided with video proof of the bat (with serial number) before bat shaving process, during and after.
PAYMENT AND SHIPPING
We accept all major credit and debit cards, check, and paypal. Shipping prices vary on state and how soon you would like you bat to arrive. We offer regular shipping to next day delivery. FREE USPS 2-3 DAY PRIORITY MAIL WITH $50 INSURANCE ONLY TO THE LOWER 48 US STATES WITH BAT PURCHASE AND RETURNING SHAVED BATS. THIS DOES NOT APPLY TO POSTAL ONLY SHIPPING LOCATIONS OF CANADA, HI, AK, PR, APO, ETC. FOR EXTRA SAFETY YOU CAN REQUEST A HIGHER INSURANCE COVERAGE OR SIGNATURE TRACKING FOR AN ADDITIONAL $5.00. IF YOU DO NOT REQUEST THIS EXTRA SERVICE, SUPER HOT BATS WILL NOT BE RESPONSBILE FOR ANY BAT THAT IS LOST OR STOLEN AFTER SHIPPING.
SECURE ORDERING & PAYMENT OPTIONS
Secured payment processing is made through PayPal.
RETURNS & REFUNDS
We do not offer any refunds or returns at this time.